Shipping policy

Every Harris & Howl order is made in small batches in Metro Detroit. Here’s how we get it to you.

Local Delivery (Metro Detroit)

Our fresh Chicken and Beef Toppers, Turkey Treats, and bundles are made fresh and kept refrigerated, so they’re available by local delivery only.

Delivery rates are based on distance from West Bloomfield:

  • Up to 10 miles: $4.99
  • 10 to 20 miles: $7.99 ($25 minimum order)
  • 20 to 30 miles: $9.99 ($50 minimum order)
  • 30 to 50 miles: $14.99 ($75 minimum order)

We deliver on Tuesdays and Fridays. Orders placed by 6 PM the night before go out on the next delivery day.

Fresh products are delivered cold in an insulated mailer with an ice pack. Because they’re perishable, someone needs to be home to receive your order. We’ll contact you before delivery to confirm a time. Please refrigerate or freeze your order as soon as it arrives.

If no one is home when we arrive, we’ll reach out to reschedule. We don’t leave fresh orders unattended unless you ask us to.

If you’d prefer we leave your order at the door, let us know in the order notes. Once it’s left, it’s your responsibility, so please refrigerate it promptly. We can’t replace fresh orders that spoil after being left at your request.

If your address doesn’t show local delivery at checkout, you may be outside our delivery area or under the minimum order for your zone. Email us at info@harrishowl.com and we’ll see what we can do.

Shipping (Nationwide)

Our shelf-stable treats, including Sweet Potato Fries and Apple Chips, ship anywhere in the US.

  • Continental US: $4.99, arrives in 3 to 7 business days
  • Alaska, Hawaii, US territories and military (APO/FPO/DPO): $7.99, arrives in 7 to 14 business days

Orders ship within [1 to 2] business days. You’ll get a tracking number by email once your order is on its way.

Fresh toppers and Turkey Treats can’t be shipped. If your cart contains fresh items and you’re outside our delivery area, checkout won’t be able to complete. Remove the fresh items and your shelf-stable order can ship.

Military Addresses

We’re proud to ship to service members. Military packages require a customs form, which we handle. Delivery times vary by location, and some overseas bases restrict food items, so occasionally a package may be returned. If that happens, we’ll contact you to make it right.

Lost or Damaged Orders

If your order arrives damaged, or tracking shows it was delivered but you didn’t receive it, email us within 7 days at info@harrishowl.com with your order number and a photo if possible. We’ll work with you to replace it or issue a refund. This doesn’t apply to fresh orders left at the door at your request.

Address Accuracy

Please double-check your address and phone number at checkout. We’re not responsible for orders delivered to an incorrect address provided by the customer, but we’ll always do our best to help.

Questions?

Email us at info@harrishowl.com. It comes straight to Joseph and Andrea.